Simple, published pricing

Flat monthly plans — never per-seat. Starter $299, Growth $799, Enterprise custom. Pick a tier and start today; no sales cycle just to learn what it costs.

Starter — $299/mo flat

For small CS teams getting started

Accounts: 500 · Events/mo: 1M · AI actions/mo: 100

  • AI health scoring
  • Explainable churn factors
  • Tasks & success plans
  • Customer portal
  • Email support

Growth — $799/mo flat

For scaling CS teams

Accounts: 5,000 · Events/mo: 5M · AI actions/mo: Unlimited

  • Everything in Starter
  • AI churn prediction
  • Journeys & Programs
  • CRM sync
  • SSO/SAML
  • Priority support

Enterprise — Custom

For large or complex organizations

Accounts: Unlimited · Events/mo: Unlimited · AI actions/mo: Unlimited

  • Everything in Growth
  • SAP BDC + Databricks
  • Dedicated onboarding
  • Custom SLA & contracts
  • Compliance & audit

All plans include multi-tenant data isolation, role-based permissions, a full audit log, and the branded customer portal.

Frequently asked questions

What counts as an "account"?
An account is a customer company record in Velsano. Your plan includes a generous account limit (500 on Starter, 5,000 on Growth); Enterprise is unlimited. Deleting an account frees the slot.
What is an "AI action"?
Any AI-assisted task — a churn narrative, a drafted email, an "Ask Velsano" answer, a next-best-action suggestion. Starter includes roughly 100 AI actions per month (fair use); Growth and Enterprise are unlimited.
What are "events per month"?
Product-usage events you push into Velsano via the ingest API or a warehouse sync — the raw signals that power health scoring. Starter includes 1 million/month, Growth 5 million, Enterprise unlimited.
Is pricing per seat?
No. Every plan is a flat monthly price — add as many team members as you like at no extra cost. Capacity is measured by the number of customer accounts you manage (500 on Starter, 5,000 on Growth, unlimited on Enterprise), not by seats.
Do I need a credit card to try it?
No. Start a free 14-day trial — no card, no commitment. You can import your data or explore with sample data first.