See churn coming. Act while it still matters.
Most churn is visible months early — sinking usage, quiet champions, a detractor NPS nobody followed up. Velsano blends those signals into an explainable risk score, and turns every flag into an owned, dated action for your team.
Start your free 14-day trial · Talk to us
Why this keeps going wrong
- Risk hides across tools — Usage sits in the warehouse, tickets in support, sentiment in survey exports — nobody sees the whole picture until the cancellation email arrives.
- Scores nobody trusts — A black-box health number gets ignored. If a CSM can't see why an account is red, they won't stake their week on it.
- Flags without follow-through — Spotting risk isn't saving the account. Without owners, playbooks, and due dates, the at-risk list just gets longer.
How Velsano solves it
Every capability below is in the core product, on every plan — not a separate module or add-on SKU.
- Composite health scoring — Blend product usage, NPS, support volume, engagement, and contract signals into one weighted score — configurable per customer tier, recalculated continuously.
- Explainable churn prediction — Every churn score shows the factors behind it, with an AI-written narrative of why the account is at risk and what to do about it next.
- Signal rules that create work — A health drop, usage decay, or a detractor NPS response automatically raises an Action with an owner, a playbook, and a due date — no triage meeting needed.
- Churn-triage AI agent — An agent watches your portfolio, assembles the evidence on flagged accounts, and proposes the save play — your team approves it from the Agent Inbox.
- Renewal-aware prioritization — Risk is weighed with renewal proximity and ARR, so your team works the accounts where action still changes the outcome.
Live in three steps — self-serve
- Connect your signals — Import accounts, then feed usage via the ingest API, warehouse sync, or CSV. CRM and support connectors bring contract and ticket signals in alongside.
- Tune the scorecard — Start from a best-practice scorecard and adjust the weights per tier. Every score stays explainable, so your team can see — and challenge — the math.
- Turn flags into plays — Activate the at-risk signal rules and playbooks. From day one, risk raises owned, dated actions — and the AI ranks each CSM's daily focus.
Frequently asked questions
- How does Velsano detect churn risk?
- Velsano computes a composite health score from product usage, NPS, support activity, engagement, and contract signals, plus an explainable churn prediction that weighs health trends, NPS velocity, engagement decay, and renewal proximity. Every factor is visible — no black box.
- Can it act on risk automatically?
- Yes — signal rules raise Actions with owners, playbooks, and due dates when risk conditions fire, and the churn-triage AI agent proposes save plays your team approves from the Agent Inbox. Humans stay in the loop on every action.
- Do I need a data team to set it up?
- No. Import a CSV or connect a source self-serve and health starts computing immediately. The warehouse sync and ingest API are there when you want deeper usage signals.