Switch from ChurnZero in an afternoon, not a quarter.
Bring your ChurnZero export. See your accounts, health, and renewals live in Velsano the same day — flat published pricing, AI in the core, and no annual platform-plus-per-seat contract to negotiate.
Start your free 14-day trial · Book a concierge switch
A CS platform without the platform fee and the per-seat math
| ChurnZero | Velsano | |
|---|---|---|
| Time to live | Weeks of setup, longer for full deployment | Same afternoon — self-serve import |
| Cost to switch | Onboarding + services as part of the contract | $0 required services fee — self-serve, or concierge if you want it |
| Pricing model | Platform fee + per-seat + per-account, annual | Flat $299/$799 per month, published |
| Adding teammates | Each CSM seat is a paid license | Flat price — add as many users as you like |
| AI | Newer add-on capabilities | Churn prediction + priorities in the core |
Exactly what comes over — no surprises
| Data | How | Notes |
|---|---|---|
| Accounts / customers | CSV import | Name, ARR, industry, renewal date, CSM owner |
| Contacts | CSV import | Linked to their account by name |
| CSM ownership | CSV import | Account team + primary CSM assignment |
| Contracts & renewals | CSV import | Rolls ARR + renewal date up to the account |
| Plays, tasks, goals | CSV import | Bring the open work; we load it via templates |
| Health scores | Recomputed | We score on YOUR scorecard — and show the math |
Why we recompute health instead of importing it: a health score is only as good as the scorecard behind it. Velsano recalculates health from your imported data using your scorecard, and every score shows the factors behind it — so you see exactly why an account is flagged, not a number you have to take on faith.
Four steps, one sitting
- Export from ChurnZero — Pull your Accounts, Contacts, and CSM assignment reports to CSV. The standard exports are all you need — no API project required.
- Start a free Velsano trial — Self-serve signup gives you a live workspace in seconds, pre-configured with health scoring, playbooks, and success-plan templates on day one.
- Import your CSV — Upload your export and map its columns to Velsano fields — you confirm the mapping before anything loads, so nothing lands silently.
- See your book of business — Health recomputes on load. Within minutes you're looking at your at-risk accounts, your next-90-day renewals, and an AI summary of any account — your data, working.
Frequently asked questions
- How is Velsano priced compared to ChurnZero?
- Velsano is a flat, published monthly price ($299 or $799) with no per-seat or per-account licensing and no separate platform fee. Add as many team members as you like at no extra cost.
- How long does it take to switch from ChurnZero?
- Most teams are live the same afternoon — Velsano is a self-serve import, not a multi-week deployment project.
- Is AI included?
- Yes — explainable churn prediction and AI-ranked daily priorities are built into the core Velsano product, not sold as an add-on.