Health thresholds: green, yellow, red
What each tier means, how to set the numeric thresholds, and how changes affect your portfolio view.
Health tiers
Health maps to three tiers via numeric thresholds:
- Green — healthy; standard cadence.
- Yellow — watch; something is trending down or a signal is weak.
- Red — at risk; needs intervention, usually via a Risk Action.
Setting the thresholds
Admin Console → Health Scoring → Scorecard → Thresholds. The Overall account health band sets the app-wide cutoffs with two sliders — Green threshold (Healthy) and Yellow threshold (At Risk) — so anything below the yellow line is Red. You can also set per-dimension bands. The built-in default is Green ≥ 70, Yellow ≥ 40, Red below 40.
Precedence
A Scoring Profile can override the band for a segment; otherwise the tenant-wide band applies. Because a tier is derived from the live score, moving a threshold re-tiers the whole portfolio immediately — change deliberately.
Related: *Configuring scorecard weights for your business* · *How health scores are calculated*
More in Health Scoring
- How health scores are calculated
- Configuring scorecard weights for your business
- Logging a health score manually
- Understanding health trends and velocity
- Health score overrides: when and how
- Connecting product usage data
- Churn & expansion scoring factors
- Predictive Scoring: churn & expansion config
- Per-product-line health